Profeco has responded to cases of users filing complaints for purchase orders unilaterally canceled by Liverpool. By an informative note quoted by Reform (but not yet available in the press section of the agency’s portal), the lawyer specifies that the company has already committed to “respect the rights of consumers in accordance with the law“.
In Xataka Mexico We previously spoke with the group of affected people who are advised by the legal consultancy company Gabmex. The consulting firm’s administrative director said in an interview that Liverpool violate consumer rights when canceling purchase orders for Samsung TVs.
In the lawyer’s information note, it is detailed that at least 125 complaints were received. Additionally, Profeco says that all complaints will be received through Conciliaexpress, where each request will be reviewed to verify that consumers have made the purchase, obtained an order number, and ultimately their orders have been cancelled.
Profeco asks that submitted complaints be accompanied by evidence, so that complainants submit screenshots, photos or videos that document the purchase process and subsequent cancellation.
Profeco also cited Article 50 of the Federal Consumer Protection Act, which states that anyone who offers a promotion and does not comply with it, must offer another equivalent good or service.
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